Refund and Returns Policy for NoveltyVIP
Effective Date: December 7, 2024
At NoveltyVIP, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your product, we offer a straightforward Refund and Returns Policy. Please read the following guidelines carefully to ensure a smooth return process.
1. Eligibility for Returns
You may return most items within 30 days of receiving your order for a full refund, replacement, or store credit. To be eligible for a return, the following conditions must be met:
- Item Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or order confirmation email is required to process the return.
- Non-Returnable Items: Certain items are non-returnable, including, but not limited to, customized products, gift cards, and products marked as final sale.
If you receive a damaged or defective item, please contact us immediately to arrange a return or exchange. We will cover the cost of return shipping for damaged or defective products.
2. Return Process
To return an item, please follow these steps:
- Contact Us: Email us at info@noveltyvip.click or call our customer service at (501) 335-7694 to initiate the return. Please provide your order number and reason for return.
- Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number. You must include this RA number when returning the item.
- Package the Item: Carefully pack the item in its original packaging. Ensure the item is secure to avoid damage during transit.
- Ship the Item: Ship the item back to us at the following address:
NoveltyVIP
Street: 445 Oak Tree Rd Damascus, Arkansas (AR), 72039
You are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure the item arrives safely.
3. Refunds and Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund has been processed.
- Refund Timeframe: Refunds typically take 5-10 business days to process after we receive the returned item. The time it takes for the refund to appear in your account depends on your payment provider.
- Exchanges: If you wish to exchange an item for a different size or color, we will process the exchange once we receive the returned item. If the item is out of stock, we will offer you a full refund or store credit.
4. Restocking Fees
In some cases, we may charge a restocking fee of up to 15% for certain items, such as opened or used products. This fee will be deducted from the refund amount.
5. Late Returns
Returns received after the 30-day return window will not be eligible for a refund, exchange, or store credit unless the item is defective or damaged. If you are unable to return an item within 30 days, please contact us to discuss your options.
6. Canceling an Order
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will make every effort to cancel the order before it is processed for shipping. If the order has already been shipped, you will need to follow our standard return process once you receive the item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We will arrange for a return or exchange and cover the cost of return shipping.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us:
NoveltyVIP
Street: 445 Oak Tree Rd Damascus, Arkansas (AR), 72039
Phone: (501) 335-7694
Email: info@noveltyvip.click
Website: noveltyvip.click
We are committed to ensuring that your shopping experience with NoveltyVIP is enjoyable and hassle-free. If you have any issues with your purchase, don’t hesitate to reach out to us for assistance.